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What actually came out of the box

Real jobs, written up as the bench found them: what arrived, what had gone wrong inside it, how it was worked and what went home at the end. Everything here came in from Leicester or the surrounding county. The prices and the payment terms on every page are the published ones, and one of these files is a job that was turned away, which earns its place as much as the thirty-five that came good.

// 36 case files
Filesystems and Partitions

Everything Renamed to a Number

A repair pass keeps the files and throws away the arrangement, which is the part people miss

Hard DriveLaptop / PCCorruption / Filesystem
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Filesystems and Partitions

Not Accessible. Format the Disk?

The format prompt is what a computer offers when it has run out of ways to read a volume

Hard DriveExternal DriveCorruption / Filesystem
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Filesystems and Partitions

Three Laptops Agreed: It Was the Drive

When every machine fails in the same way, the machines have already been ruled out

External DriveCorruption / Filesystem
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Flash, Sticks and Cards

A Bent Stick and a Deadline in Four Days

The plug is the fragile part of a stick; the memory is a chip you could lose in a pocket

USB FlashBroken Connector
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Flash, Sticks and Cards

An Error in the Camera, Nothing on the Laptop

Two devices failing in two different ways on the same card still point at the card

Memory CardCamera / DroneCorruption / FilesystemNot Detected
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Flash, Sticks and Cards

An xD Card the Kiosk Called Empty

A format the trade stopped making needs equipment the trade stopped selling

Memory CardCamera / DroneNot DetectedCorruption / Filesystem
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Flash, Sticks and Cards

Four Hundred Photographs, Gone Overnight

A card that reads as empty has lost its list, not its contents

Memory CardCamera / DroneCorruption / FilesystemDeleted / Formatted
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Flash, Sticks and Cards

Scanned, Repaired, and Emptied

A repair pass makes a volume consistent, which is not at all the same as making it right

USB FlashCorruption / Filesystem
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Flash, Sticks and Cards

The Laptop Fell With the Card Still In

A card has nothing moving inside it, so a fall damages the way in rather than the contents

Memory CardDropped / ImpactBroken Connector
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Flash, Sticks and Cards

The Scan Could See It. The Card Could Not

A file that appears in a scan has not gone anywhere; the index that lists it has

Memory CardCamera / DroneCorruption / Filesystem
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Laptop and Desktop Disks

A Caddy, a Click, and Twenty Years of Music

Blaming the enclosure is the natural first move and it is almost never the answer

Hard DriveExternal DriveClicking / MechanicalNot Detected
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Laptop and Desktop Disks

Half the Folder Opens, Half Does Not

Uneven access is a drive telling you how much time it has left

External DriveFirmware / SMARTCorruption / Filesystem
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Laptop and Desktop Disks

The Laptop Reports No Hard Drive At All

A drive that cannot read its own service area never gets as far as introducing itself

Hard DriveLaptop / PCClicking / MechanicalBoot Failure
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Macs and Apple Kit

Found the Files, Could Not Open Them

Finding a deleted file and returning one that opens are two different pieces of work

Hard DriveMacDeleted / Formatted
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Macs and Apple Kit

It Stopped Mounting on Every Mac

Mounting is the Mac's opinion of a volume, and an opinion can be wrong about a healthy disk

External DriveMacCorruption / Filesystem
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Macs and Apple Kit

Not Spinning Fast Enough to Register

A repair verdict answers whether a machine can be mended, not whether its contents can be read

Hard DriveMacClicking / MechanicalNot Detected
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Macs and Apple Kit

The Job That Was Turned Down

Where there is no route in at any price, the useful answer is the one given before anything is sent

MacWater / LiquidDead / No Power
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Networked and Wireless Storage

A Wireless Drive With a Mechanical Noise

The wireless part is only the way in; the noise is coming from one perfectly ordinary disk

External DriveClicking / MechanicalNot Detected
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Older Machines and Archive Disks

The Shell Fell Off. That Was Not the Fault

The plastic around a drive is not the drive, and a lit indicator proves almost nothing

External DriveClicking / MechanicalNot Detected
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Older Machines and Archive Disks

Three Old Disks, Three Separate Jobs

Three disks are three examinations and three answers, not one job with a discount at the end

Hard DriveLegacy / TapeNot DetectedCorruption / Filesystem
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Older Machines and Archive Disks

Two Fujitsus, Thirty Years in a Drawer

Age is not the barrier people expect; sitting still for thirty years is a different matter

Hard DriveLegacy / TapeNot DetectedClicking / Mechanical
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Portable and Pocket Drives

A Blinking Light and an Endless Wait

A drive spending minutes on a folder listing is spending time it may not have much of

External DriveFirmware / SMARTCorruption / Filesystem
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Portable and Pocket Drives

A Drop in 2011, Read Fifteen Years On

A fall damages the part that reads, and the part that reads is not the part that holds anything

External DriveDropped / ImpactClicking / Mechanical
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Portable and Pocket Drives

A Small Noise and an Empty File Manager

The quieter the fault, the more times an owner will try it, and the tries are what cost

External DriveClicking / MechanicalNot Detected
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Portable and Pocket Drives

Audible, Then Three Beeps, Then Nothing

Beeping is a mechanism drawing power it cannot turn into movement

External DriveMacClicking / MechanicalNot Detected
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Portable and Pocket Drives

It Clicks for a While, Then Falls Silent

Silence after clicking is the drive giving up on schedule, not a second failure arriving

External DriveClicking / MechanicalNot Detected
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Portable and Pocket Drives

Not Recognised, Not Even a Drive Letter

Which of the two faults it is cannot be worked out from the desk it failed on

External DriveNot DetectedElectrical / PCB
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Portable and Pocket Drives

The Motor That Could Not Turn

A drive that beeps has power, instruction and torque, and no rotation to show for it

External DriveClicking / MechanicalNot Detected
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Portable and Pocket Drives

The Passport That Never Announced Itself

On a My Passport the key lives in the case, so the case and its cable travel with the disk

External DriveNot DetectedFirmware / SMART
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Portable and Pocket Drives

Unrecognised Everywhere, and Rightly Referred

Failing identically on every computer is the drive answering the only question a desk can answer

External DriveNot DetectedClicking / Mechanical
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Power, Boards and Liquid

He Brought the Board. It Needed the Chip

A matching board is the simple half; what makes it work stays behind on the failed one

Hard DriveElectrical / PCBDead / No Power
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Power, Boards and Liquid

It Died Mid-Run, With No Knock At All

A drive that dies during use, with nothing having touched it, is usually an electrical failure

External DriveElectrical / PCBDead / No Power
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Power, Boards and Liquid

The Socket Came Away From the Board

A socket torn off its pads is a repair to the way in, not to anything that holds a file

External DriveBroken Connector
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Second Opinions and Quotes

A Second Opinion That Agreed on the Fault

A second opinion is worth having on the price even when the first diagnosis is correct

External DriveClicking / MechanicalNot Detected
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Second Opinions and Quotes

Three Faults, One Drive, One Figure

The published figure is per disk, not per fault, however many faults are stacked in front of it

External DriveHard DriveBroken ConnectorElectrical / PCBClicking / Mechanical
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Cannot tell which of these is yours?

Describe the noise, or the message on the screen, and the bench will put a name to it. Examination free, 2 working days from arrival, one written figure, and a logical fault carries no fix, no fee.